CROSS POSTED WITH GOOGLE BUZZ It's in interes...

2010-02-16T07:52:34.129Z

CROSS POSTED WITH GOOGLE BUZZ

It's in interesting point. Some people think I'm a little odd if I send an email to a colleague sitting in the next office rather than walking over and talking to them but here's my reasoning:

If I walk over to discuss something with them I demand their attention right there, right now. I interrupt their thought process, break their concentration and "demand" their attention right now. They could be in the middle of a creative flow, they may be on the cusp of solving a problem they've been wrestling with for hours, but I've just taken their focus. With email, and to an extent IM or tweet's we don't need to break into their world uninvited. We give them a choice to instantly delegate your interruption to their next action list, or better still to ignore it, or even remain ignorant of it's existence until they're ready to deal with it.

That's my SLA. Someone can send me an email at 6pm on a Friday. If I chose to I can deal with it at 6:01, or I can leave it and enjoy my already arranged weekend, my commitments to another group of people (my family say) and come back to it at 7am on Monday, if 7am is convenient.

Comments on Soulsailor: Social SLA

CROSS POSTED WITH GOOGLE BUZZ It's in interes...